Privacy Policy — sesbuk Platform

1. Introduction

sesbuk ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the sesbuk platform at sesbuk.net. This Privacy Policy describes, in precise terms, what personal information sesbuk collects from players and site visitors, the purposes for which that information is used, the circumstances under which it may be disclosed to third parties, how long it is retained, and the rights available to you with respect to your own data.

sesbuk operates as an online casino and sports betting platform serving players in Bangladesh. The platform processes personal data as a necessary part of account management, payment processing, identity verification, fraud prevention, regulatory compliance, and customer support. No personal data is collected from players beyond what is reasonably necessary for these stated purposes.

This Privacy Policy applies to all personal data processed in connection with your use of the sesbuk website, mobile-optimised browser interface, all associated game pages, the sesbuk account registration and login systems, and all communications between you and the sesbuk support team. By using the sesbuk platform, you confirm that you are 18 years of age or older and that you consent to the processing of your personal data as described herein.

2. Data We Collect

2.1 Registration Data

When you create a sesbuk account, we collect the following personal information that you provide directly:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Email address
• Mobile phone number (used for account security and payment verification)
• Preferred username and encrypted account password
• Residential address (for KYC verification purposes)

2.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and anti-money-laundering (AML) requirements, sesbuk may request the following documents from players prior to processing a withdrawal or at any time sesbuk deems verification necessary:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official letter dated within the previous three months)
• Proof of payment method ownership (screenshot or statement confirming the bKash, Nagad, Rocket, Upay, or bank account is registered in the player's name)
• Source of funds documentation, where required for high-value transactions

2.3 Financial Transaction Data

sesbuk records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, masked card numbers), transaction timestamps, and processing status. Full payment credentials such as card numbers or mobile banking PINs are never stored by sesbuk; these are handled exclusively by the respective payment processors.

2.4 Gameplay and Activity Data

sesbuk automatically records all gameplay activity on your account, including game sessions, bet amounts, wager outcomes, bonus claims and usage, sports betting selections, session duration, and account login history (including timestamps and IP addresses). This data is used for account integrity, dispute resolution, responsible gaming monitoring, and platform analytics.

2.5 Technical and Device Data

When you access the sesbuk platform, certain technical information is automatically collected by our servers, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the sesbuk platform. This information is used for security monitoring, fraud detection, and platform optimisation.

2.6 Communications Data

When you contact the sesbuk support team via live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and the support agent who handled your query. This is necessary for quality assurance, dispute resolution, and continuity of support.

3. How We Use Your Data

sesbuk uses the personal data it collects for the following specific purposes:

Purpose	Data Used
Account creation and management	Registration data, contact details, login history
Identity verification (KYC)	ID documents, proof of address, payment method proof
Payment processing	Financial transaction data, payment method identifiers
Fraud prevention and AML compliance	Transaction data, device data, IP address, gameplay records
Responsible gaming monitoring	Gameplay data, session duration, deposit frequency
Customer support	Communications data, account history, transaction records
Platform security	Device data, IP address, login history
Promotional communications	Email address, phone number (with your consent)
Platform analytics and improvement	Technical data, gameplay data (aggregated and anonymised)

sesbuk does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where sesbuk uses automated systems to flag accounts for fraud or responsible gaming intervention, those flags are reviewed by a member of the sesbuk compliance team before any account action is taken.

4. Legal Basis for Processing

sesbuk processes personal data under the following legal bases:

• Contractual necessity: Processing required to perform the sesbuk player agreement, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable anti-money-laundering, age verification, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional promotional communications (email newsletters, bonus notifications, special offer alerts). You may withdraw consent at any time by contacting [email protected].

5. Data Sharing & Disclosure

5.1 Payment Processors

sesbuk shares transaction data with payment processors — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — to the extent strictly necessary to process deposits and withdrawals. Each payment processor operates under its own privacy policy and is independently responsible for the data it handles. sesbuk does not transmit your full identification documents to payment processors.

5.2 KYC and Identity Verification Partners

sesbuk may engage specialist KYC verification service providers to assist with identity document checks and age verification. These providers process identification data solely for the purpose of completing the verification task and are contractually prohibited from using that data for any other purpose.

5.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session token to deliver game content. They do not receive your full name, contact details, or financial information. Game providers are subject to their own data protection obligations under their respective licences.

5.4 Legal and Regulatory Disclosure

sesbuk may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, valid legal process, or a court order. sesbuk will, where legally permissible, notify affected players of such disclosures.

5.5 No Sale of Personal Data

sesbuk does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data is shared with third parties only for the operational purposes described in this section and only to the minimum extent necessary for those purposes.

6. Cookies & Tracking

The sesbuk platform uses cookies and similar tracking technologies to enable core platform functionality, maintain your logged-in session, remember your preferences, and analyse platform usage patterns. The categories of cookies used on sesbuk are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during an active visit. These cannot be disabled without preventing use of the platform.
• Functional cookies: Store your preferences such as language settings and display options. These can be disabled, though doing so may affect your experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the sesbuk platform. This data is used solely to improve the platform's usability and performance.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious account activity.

sesbuk does not use third-party advertising cookies, tracking pixels from social media platforms, or behavioural advertising technologies. You may manage your browser's cookie settings at any time through your browser preferences. Note that disabling essential cookies will prevent you from accessing your sesbuk account.

7. Data Retention

sesbuk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. Specific retention periods are as follows:

• Active account data: Retained for the duration of the player's account and for a minimum of five years following account closure, in accordance with AML record-keeping requirements.
• KYC documents: Retained for a minimum of five years from the date of verification, as required for compliance purposes.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the most recent communication in each support thread.
• Technical and device logs: Retained for twelve months on a rolling basis, after which older records are automatically deleted or anonymised.
• Gameplay records: Retained for five years from the date of each recorded game session.

Upon the expiry of the applicable retention period, sesbuk will securely delete or anonymise the relevant data so that it can no longer be attributed to an identifiable individual.

8. Data Security

sesbuk implements industry-standard technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the sesbuk platform.
• Encrypted storage for all sensitive data fields, including passwords (stored as salted hashes), identification documents, and financial identifiers.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the sesbuk platform infrastructure.
• Two-factor authentication options available to players for additional account-level security.
• Intrusion detection systems monitoring for unauthorised access attempts in real time.

While sesbuk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your sesbuk account password. If you believe your account has been compromised, contact the sesbuk support team immediately at [email protected].

9. Your Rights

As a registered sesbuk player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. sesbuk will respond to all data subject requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data sesbuk holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your sesbuk account. Some data corrections may require re-submission of KYC documents.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to sesbuk's legal retention obligations. Data subject to mandatory AML retention periods cannot be deleted until those periods expire.
• Right to restriction: You may request that sesbuk restricts processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to sesbuk's ability to demonstrate compelling grounds.
• Right to withdraw consent: Where processing is based on your consent (e.g., promotional email communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

10. Third-Party Services

The sesbuk platform integrates third-party services — including game provider platforms, payment gateways, and KYC verification tools — that operate under their own privacy policies. sesbuk is not responsible for the data practices of these third parties beyond the contractual data processing obligations imposed on them by sesbuk. Players are encouraged to review the privacy policies of payment providers such as bKash, Nagad, Rocket, and Upay independently.

sesbuk does not embed third-party social media widgets, advertising networks, or behavioural tracking tools from external platforms on the sesbuk.net website. All analytics conducted on the sesbuk platform use privacy-respecting, first-party data collection methods.

11. Children's Privacy

The sesbuk platform is strictly for adults aged 18 years and above. sesbuk does not knowingly collect personal data from individuals under the age of 18. If sesbuk discovers or has reason to believe that a player is under 18 years of age, the relevant account will be immediately suspended, all funds will be frozen pending investigation, and any winnings generated will be voided. Parents or guardians who believe their child has registered a sesbuk account should contact [email protected] immediately. sesbuk will act promptly to close the account and return any verifiable deposits where age misrepresentation is confirmed.

12. Policy Updates

sesbuk reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, legal obligations, or data processing practices. When material changes are made, sesbuk will notify registered players via the email address associated with their account, or by means of a prominent notice on the sesbuk platform, at least seven days before the changes take effect.

The date of the most recent revision is displayed at the top of this Privacy Policy. Your continued use of the sesbuk platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated terms, you must discontinue use of the platform and may request account closure in accordance with the account closure process described in the sesbuk Terms & Conditions.